This page provides users of our website detailed descriptions of how we commit to safeguarding the use and storage of your information along with the terms in which we agree to operate. By making a transaction on our website, you are accepting the terms as expressed below.
If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see this information.
To receive product support and service, we retain a history of transactions. This purchase data will be stored along with any customer service notes that have been collected over the duration of the transaction history. This allows us to provide you with downloads, product support and other customer services.
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
Information submitted through the contact forms on our website is sent to our company email, hosted by Google.
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
ACCESS TO DATA
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a customer with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our online store manager.
- Our order processors.
- Our customer service support representatives.
3. TURNAROUND TIME
Each order is unique and requires individualized attention. Most orders are completed with 1-2 weeks from the date the digital proof is approved. Larger orders require 4-6 weeks. The sooner you place your order the better to avoid any rush or last minute mishaps.
Rush orders are accepted for an additional fee.
Proofreading is solely your responsibility. It is important for you to carefully review the digital proof for accuracy before approving. We are not responsible for errors in spelling, grammar, and/or mistakes overlooked by the client during the proofing process. We suggest having others review the proof, as well.
Once approval is given, we waive the responsibility for any errors including typesetting, format, grammar, spelling, punctuation or otherwise. If you should choose to reprint after final approval is given, you will be responsible for all costs associated with production and printing.
5. SHIPPING POLICY
All orders are shipped by United States Postal Service via Priority Mail, which ensures delivery in 2-3 business days. Once items have been accepted by the USPS for delivery. We are no longer responsible for any lost, damaged, delayed, misdirected or undelivered items. Signature confirmation is available for an additional fee.
Due to the nature of the products, we do not offer refunds on customized products. Once you receive your proof, it is solely your responsibility to ensure that all data contained within the printed materials is correct. All designs must be approved prior to printing, assembling and shipping. Once artwork has been approved, the turnaround time will commence.